March 18, 2015

Our First AirBnB Experience

We had our first AirBnB experience in Madrid and below are some of my initial thoughts:
Picture of the street: Jose Ortega y Gasset

  1. We could not have asked for a better host. She was very accommodating prior to the trip, happily answering our questions on the area, how to get from one place to another and check-in details. She also constantly check-up on us and even provided a change in towels and bedsheets mid-way through our stay.
  2. The place was great. Price was cheaper than a hotel and the flat had new furniture and modern appliances (including a washing machine). We missed the breakfast that comes with staying in a proper hotel but we were able to stock our ref with food anyway.
  3. The feedback mechanism is good. Not only did I rely on feedback given by others prior to confirming my booking, but the platform prompted me to give my feedback immediately after we left. The host was also able to provide her feedback on her guests making it a "win-win" situation that protected both parties.
I would recommend using AirBnB for those who want to get a better feel of the place that is being visited. Coming back to a flat instead of a hotel room after class at IE Business School or after a walk in Retiro Park made a big difference in making us feel like Madrid was home, even if it was just for 10 days. We got to know the streets around the area quite well and really felt like locals.

We still have a few more stops in our trip where we use AirBnB and hopefully the experience will continue to be positive.

AirBnB is a great case study on how platforms can fill in the gaps in the marketplace and a great example of this new sharing economy that is changing the way we purchase and use things.

The place looks like it was taken straight from an IKEA catalog
The kitchen had modern appliances
A small study nook and welcome message from our host